Safeguarding

If a client is at immediate risk, use these services first — then follow your professional reporting obligations.

Crisis support

Lifeline

24/7 crisis support and suicide prevention.

13 11 14

Crisis support

Beyond Blue

Support for anxiety, depression and suicide prevention.

1300 22 4636

Crisis support

Kids Helpline

Free, confidential counselling for ages 5–25.

1800 55 1800

Crisis support

000

Immediate danger — police, fire, ambulance.

000

Your obligations

Statutory reporting is always yours, whatever the platform does.

If you form a reasonable belief that a client or another person is at risk of harm, follow your profession's mandatory reporting requirements and your state's legislation.

Document concerns factually and promptly. The Wellbeing4me™ trust & safety team can be reached from any page via Support, but statutory reporting is always yours.

Why this page always works

Crisis numbers and your reporting obligations. This page is built into the app rather than fetched, so it has no loading state and no error state — a screen somebody opens in the worst hour of their working life must not depend on a network call succeeding.

Statutory reporting: Your professional and legal duty. It is yours whatever the platform does.

Why are these numbers not kept current from the server?

Because anything fetched can fail to arrive, and this is the one screen where that is unacceptable. The numbers ship with the app and change with a release. It is a deliberate trade of freshness for certainty, carried forward from the old portal, where it was one of the decisions worth keeping.

Does the platform handle my mandatory reporting?

No. If you form a reasonable belief that someone is at risk, your profession’s requirements and your state’s legislation apply to you directly. The team can be reached from any page for support and follow-up, but the obligation does not transfer to us and we will not imply that it has.